Data we delete
After we complete your request, we permanently delete your account and the associated app data that we are not legally required to keep, including app preferences and marketing preferences.
JonatanMars app
Request account deletion.
You can ask us to permanently delete your JonatanMars account and the personal data associated with it. Because we are a regulated investment firm, we verify each request before deleting the account.
Send the request from the email address associated with your JonatanMars account.
How to make a request
Send us one email.
We need enough information to identify your account and protect it from an unauthorised deletion request.
01
Use your registered email address
Email info@jonatanmarsinvest.com from the address associated with your JonatanMars account.
02
Include your account details
Provide your full legal name and the phone number associated with the account.
03
Confirm permanent deletion
State clearly that you want us to permanently delete your account and that you understand you will lose access to the app and its account data.
Your data
What we delete and what we must retain.
Data we may need to retain
Financial-services, anti-money-laundering and other laws may require us to retain certain identity-verification, client, transaction and communication records after the relationship ends. We may also retain data needed to establish, exercise or defend legal claims. Retained data remains protected, access is restricted, and it is deleted when the applicable retention period ends.
What happens next
We verify, delete, and confirm.
- We confirm receiptWe let you know that your request has reached us.
- We verify your identityIf we need additional confirmation, we contact you through the email address or phone number associated with your account.
- We complete the deletionOnce your identity is confirmed, we end access to the account, complete the deletion process, and notify you when it is finished.
Questions about account deletion?
Email info@jonatanmarsinvest.com and we will explain the process.